911
Emergency Communications Officers are the first point of contact in any emergency. They are the calm in the chaos, getting help as quickly as possible. As a member of this amazing team you will be trained to provide exceptional service at peoples greatest point of need. Consider a role as an Emergency Communications Officer to play a crucial role in helping your community as they seek public safety assistance.
The Professional Service team at IPD offers many choices in careers, but if you are looking to truly make a connection, grab a headset and take that next call.
Starting
1 Year
2 Year
3 Year
4 Year
5 Year
6 Year
7 Year
8 Year
9 Year
10 Year
$56,628
$58,608
$60,672
$62,784
$65,004
$67,260
$69,588
$72,036
$74,036
$77,568
$79,848
Incentive Pay
Training Officer
Night Shift
Fitness
Bilingual
Certification Pay
Master
Advanced
Intermediate
Monthly
3% of pay
$100
$130
$100-$250
Monthly
$160
$110
$60
Minimum Requirements:
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U.S. Citizen, at least 18 years of age
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High school diploma or GED
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No Class B misdemeanor convictions within the past 10 years
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No Class A misdemeanor convictions or higher
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One year of related call center or multiple phone line experience preferred
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Knowledge of:
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English language, including meanings of words and grammar
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Customer service skills
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Basic math
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Office software
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The City of Irving participates in the Texas Municipal Retirement System.
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Employees contribute 7 percent.
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City of Irving matches contributions two-to-one.
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Vested after five years of service.
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Eligibility at 20 years of service at any age or at 60 years of age with at least five years of service.
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Supplemental Benefit Plan: 2.5 percent employee contribution for supplemental retirement annuity fund.
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Also provides for long-term disability protection and survivor benefits.
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Training for all new emergency communications officers involves 160 hours of classroom training and 16 weeks with a Certified Training Officer.
An Emergency Communications Officer, upon completion of basic training, will be released to work the floor without a training officer for a period of time moving into the second part of training. The second phase includes:
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40 hours of classroom training
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200 hours of police radio training
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200 hours of national crime computer training with a Certified Training Officer
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Applicants currently working as a Telecommunicator in the State of Texas who have a minimum of 2 years of experience, or Out of State with a minimum of 3 years of experience, may be considered for increased base pay.
Determination of starting pay step will be based on whole years of experience, prior agency size, call volume, and dispatch to officer ratio.
COMMUNICATIONS CAREERS
APPLICATION
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First, complete the city application.
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If minimum qualifications are met, you will receive a link and instructions to complete a background packet.
HIRING PROCESS
INTERVIEW
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Your background packet will be reviewed by communications supervisors.
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Qualified applicants will be contacted to schedule interviews with communications staff.
HIRING PROCESS
BACKGROUND
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If approved by the communications supervisor, your file will be assigned to an investigator to complete your background.
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Your assigned investigator will guide you through the process.
HIRING PROCESS
APPLICATION
-
First, complete the city application.
-
If minimum qualifications are met, you will receive a link and instructions to complete a background packet.
INTERVIEW
-
Your background packet will be reviewed by communication supervisors.
-
Qualified applicants will be contacted to schedule interview with communications staff.
HIRING PROCESS
BACKGROUND
-
If approved by the communications supervisor, your file will be assigned to a personnel investigator to complete your background.
-
Your assigned investigator will guide you through the process.
THE FIRST
FIRST RESPONDER